Online bookings

The online booking system contains all the up-to-date menu choices and options from which you can choose.

Items are placed in a ‘basket’ giving you transparency of cost before you complete the order.

We are sure that you will find exactly what you require, but if you wish to discuss alternative options, or would like advice on making a booking, please do not hesitate to contact the relevant Hospitality Manager. Details of all contacts can be found here.


Menus are grouped by type. This will allow you to go to the relevant section which applies to your request. Each section is individually coded to make ordering more convenient.


Alongside each option is a price which is based, where appropriate, upon a single serving. If you choose to discuss alternative requirements with a member of the hospitality team, you will be advised of the price per head prior to confirming your order.


To order you will need go to here. You will need to log in using your normal university user name and password.

Please also read our terms and conditions on page 11 and 12 prior to ordering your hospitality.

Minimum order

There is a minimum order of 5 covers. There is the option of vouchers that can be redeemed at any of our outlets with no minimum order requirement.


The customer must ensure that the delivery location has access via a lift if it is higher or lower than ground floor level. If requested, our staff will lay out the hospitality items if tables are provided; otherwise the delivery will be left for you to unpack. Should there be no access to the located room for delivery, the food/beverages will either be left outside the room or returned to the kitchen.

We advise that orders are delivered 15 minutes before they are actually required. Please note that on exceptionally busy days deliveries may be made up to 30 minutes prior to your requested time. Please allow for early deliveries when making your room booking. Please add any delivery instructions when you make your booking.


When your food has been delivered, please store it carefully away from direct sunlight, draughts, or heat sources such as radiators. Keep your food covered until it is required to ensure its freshness. We strongly advise that you consume your food within 2 hours of delivery.


We will endeavour to collect all of the equipment on the same day, or by 9.00am the following day. The customer is responsible for all equipment once delivered (i.e. flasks, cups etc) and a charge may be made for any lost or damaged equipment.

Customer feedback

Should you wish to comment on any part of the hospitality service please email or alternatively contact your local site hospitality team.

Standard Terms and Conditions for the provision of delivered Food and Beverages.


In these conditions the following terms have the following meanings.

Booking - A booking made for hospitality via the internet booking system.

Price - The price shown on the booking form.

Client - The person who made the booking or their department.

24 hours - One complete working day.


Orders will be confirmed within 24 hours by email. Confirmation will include a copy of the booking form and a reference number. If you do not receive confirmation within 24 hours please contact your local hospitality site or email as we may not have received your order. Your booking should not be considered as confirmed until you receive confirmation from us via email.

Bookings and final numbers must be received at least 48 hours in advance.

Bookings made less than 48hours in advance must be made by telephone and will be accepted at the discretion of the local hospitality team.

We will always attempt to accommodate last minute bookings, but this may result in reduced availability of some menu items and limited delivery times.

Evening or weekend hospitality requires 5 working days notice via the local Hospitality team. We respectfully reserve the right to refuse any requests that do not reach the appropriate contact within the notice period.

Amendments and cancellations prior to the 48 hour cut-off can be made online. For amendments and cancellations to orders within the 48 hour cut-off, please contact your local hospitality team or email quoting the booking number.

In the event of a full or partial cancellation of a confirmed booking the following cancellation charges will apply:

TIME PRIOR TO EVENT                       

  • More than 48 hours - no charge
  • Less than 48 hours - 50% of the total booking cost
  • Less than 24 hours - the full cost will be incurred

Separate cancellation charges apply to larger and/or bespoke bookings. Please discuss with your Hospitality team.

Any charges will be made at the discretion of the local hospitality team.

Prices are correct at the time of booking. However, some adjustment may be made in the event of seasonal variation or shortage. When a menu has been ordered some time in advance, items may vary from the original order.

There is a minimum order of 5 covers. There is the option of vouchers that can be redeemed at any of our outlets with no minimum order requirement.

It is the responsibility of the person using the booking system that they have the authorisation of the budget holder to create the order. The details of the budget holder/authoriser and the budget code are required to complete the booking.

Menu Selection

We can cater for any dietary or allergen requirements.  Please detail your requirements when placing your order or contact your hospitality team if you would like to discuss further. 

All prices are exclusive of VAT with the exception of alcohol. VAT will be added to the final bill where appropriate.


Service staff are available (minimum 2 hours) at £15.00 per hour or part hour per person. Staff will automatically be assigned to start 30 minutes before the event begins for set–up purposes. We strongly recommend that staff are requested for drinks receptions and other events with alcoholic beverages.


The hospitality team will deliver your hospitality 15 minutes before the start of your booking.  Please ensure that tables are available for your function to be set up on. 

It is the responsibility of the customer making the booking to check that the room being used is one in which hospitality is permitted. At some locations, limited access to certain rooms means that hospitality is unable to be delivered.  Please contact your hospitality team for further information.

Where possible, it is advisable to book a separate room for lunch deliveies to minimise disruption to your meeting.


We will endeavour to collect all the equipment on the same day, or by 9.00am the following day.

Please ensure that all items are ready for collection after your event. Please notify the local hospitality team if the location for collection has changed. Customers are responsible for any loss or damage to our equipment whilst in their charge. A charge will be made if items are not available for collection at the end of your event.

A variety of choices to meet your requirements

Please see our hospitality brochure for our range of options.  We also offer a bespoke service where required.  Plese contact your hospitality team for further informationWe can also provide a variety of canapé options and reception style menus.